Can Argus Verify integrate with our system?
Yes. You can currently assign us researchers directly in TazWorks or any other system through our API. All data will flow seamlessly between our systems and yours, reducing human error and time.
How often will Argus Verify make verification attempts?
We guarantee a minimum of 1 attempt per day. In practice, you and your client will see activity multiple times per day.
Can you handle email, fax, etc.?
We will process phone calls, emails, and faxes. We are unable at this time to process US postal service / paper mail requests.
How will I know the progress of my orders?
We provide real-time notes and status updates, provided directly to your system for the visibility of your team and your end user. Our dashboard provides more information as well including access to recordings and the ability to comment on orders or flag for review.
3/26/14, 3:36PM
Left Message. I left a message for HR. Retry 03/27/2014 between 10:01AM and 1:01PM.
3/27/14, 10:15AM
Verification Questions and Release sent to Ms. Adams - HR by Fax at 555-747-3039.
3/27/14, 10:18AM
Successful delivery of fax document confirmed. Pages Sent = 3. Scheduled for follow-up call on 03/28/2014 between 1:00 and 4:00PM.
3/28/14, 1:30PM
Complete. Awaiting Quality Assurance Review.
3/29/14, 1:45PM
Review Completed!
Do you use offshore phone callers?
We allow clients to select between:
- “Sounds like US based”: We have actual US based and non-US based researchers that we individually vet for accent. These include Americans living abroad or folks who lived or schooled in the US. We evaluate strictly for accent, speech pattern, cadence, etc. Our benchmark is that recipients will never wonder, “is this an offshore call center?”
- Offshore/Nearshore: For value sensitive clients whose end users don’t have a preference, we offer offshore callers at a more competitive price point. These dialers still of course have excellent english, but may have more detectable accent.
Do you use AI?
We employ AI in a variety of ways to improve our efficiency and consistency, which translates to higher quality, higher consistency, and lower prices for consumer reporting agencies and their end users.
Some of these include:
- Outbound phone calling
- Audit and compliance review
- Automated research
- Scheduling
- Transcription and summarization
- Order information verification
Do you record phone calls?
All verification and reference check calls are recorded and monitored for training purposes. They are also available if required for review with our clients.
Can Argus Verify use our company name when calling for verifications?
Yes. Our standard practice is to utilize their company name when calling for verifications.
How do you handle “No Records”?
Our standard operating process is to either get a confirmation of employment or deliver a clear, well-described reason why the verification was not able to be completed successfully.
This is something that is tailored toward making sure the end user will feel that a best effort was made at verification, but it was not possible in this case. We want the end user to NEVER feel like something more should have been reasonably done.
Examples include:
- Payroll system switched 2 years ago, so data doesn’t go back that far
- Individual may have been a temporary employee, and records are not kept on temporary employees
- etc
